RETURN & REFUND POLICY

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return guidelines.

Eligibility for Returns

Returns are accepted if:

1. The product arrives damaged.
2. The wrong product was delivered.
3. The product has a manufacturing defect.

Return Request Period

Return requests must be submitted within 7 days of receiving your order.

Non-Returnable Items

We do not accept returns for:

1. Change of mind purchases.
2. Customized or personalized frames.
3. Products damaged due to misuse or improper handling.
4. Items returned without original packaging.

Return Process

To initiate a return:

1. Contact our support team.
2. Provide your order number.
3. Share clear photos of the product.
4. Our team will review your request and provide further instructions.

Refunds

Once the returned item is received and inspected, approved refunds will be processed within 7–10 business days.

Exchange Policy

Exchanges may be offered for damaged or incorrect products depending on stock availability.

Shipping Costs

Return shipping costs may be covered by Tasweer Islamic Frames if the issue is due to our error.